A Message from Palms Oceanfront Hotel

During these unprecedented times, we recognize the need to do all we can to ensure the health and safety of our guests and associates. We will continue to closely monitor and follow guidelines from the CDC and local health departments.

We are also taking standards for hygiene and cleanliness very seriously and are adding additional steps to surpass the standards set forth for our industry. We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

THE CITY OF ISLE OF PALMS HAS MANDATED THAT FACE MASKS ARE NOW REQUIRED TO BE WORN IN ALL RETAIL AND FOOD SERVICE ESTABLISHMENTS. A FACE MASK WILL BE REQUIRED TO ENTER THE BUILDING AND MUST REMAIN ON WHILE IN PUBLIC AREAS.

Below are specific areas we are addressing throughout the guest experience within our hotel:

Pre-Arrival 

  • The following services will be unavailable until further notice to reduce guest interaction:

- Stayover Service (upon scheduled request only)

Complimentary continental breakfast will be Grab & Go Only

Arrival

  • A letter from the General Manager will be provided at check-in with an explanation of services, how housekeeping will service the room, and where sanitizers are located throughout the property. Our staff will review the contents of the letter with each guest.
  • Lobby Doors will be open from 11 a.m. to 8 p.m. daily to reduce contact points.
  • Our staff will sanitize all check-in items (i.e. keyboards, keycard terminals, etc.) to prevent contact from staff and previous guests.
  • Our staff will sanitize all common area countertops, tables, chairs, benches, etc. after each staff or guest interaction.

Registration Desk

  • Key cards, parking passes and registration forms will be prepared in advance to prevent contact from staff and previous guests.
  • Partitions will be installed in front of all Front Desk registration stations. 
  • Floor markings will be installed to indicate proper social distancing spaces. 
  • Guest rooms will be assigned at every other room on a rotational basis to increase distance between guests. This measure is based on availability and guest requests.
  • Our staff will inform guests of local dining and take-out options. 
  • All pens, keys and credit card encoders will be wiped down after each use.

Our staff will implement “Sanitized” and “Unsanitized” areas for each pen, key, etc. to prevent cross-contamination. 

Lobby & Corridors

  • Our staff will inspect public areas and wipe them down every hour.
  • Hygiene stations will be accessible on each floor for guest access. 
  • Elevator buttons will be wiped down every hour with disinfectant spray and sanitation wipes/gloves will be available at each elevator access point. 
  • Elevator use will be limited to one party at a time. 

Guest Services

  • Guest amenity “Pick-Up/Drop-Off” locations will be sanitized after each use.

Ex. If a guest requests additional blankets, a front desk agent will place blankets in a common area drop-off location for the guest to retrieve.

  • Hotel Google Phone will be used by staff to limit physical contact.

Guest Room

  • Guest rooms will be deep cleaned prior to check-in.
  • After check out, guest rooms will remain unoccupied for at least 24 hours to mitigate the spread of germs.
  • Guests will have the housekeeping option for no service, towels & trash only, or a scheduled stay overservice, with no one allowed in the room. Team members are required to wear masks and gloves during housekeeping service and change between room cleanings. 

Departure

  • Guest check-out will be available by calling the front desk or by simply leaving the room keys in the guest room for quick, contact-free checkout. The final folio will be provided to the guest email on file. 
  • Luggage carts will be wiped down during the normal disinfecting cycle and a disinfecting station will be available in the bell cart area for additional guest self-cleaning prior to departure.

Our Cancellation Policy

It is important to us that you are able to make informed travel decisions, and that you have peace of mind anytime you choose to visit Palms Oceanfront Hotel. Please review our cancellation policy.

  • For a full refund, please cancel 24 hours before arrival date.*
  • Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

*Some packages and offers might have different cancellation policies. Please review your reservations for details.

I have a question that was not answered here.

For general information or questions regarding our property, please email Reservations@palmscharleston.com or call 843.886.3003.

We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

Thank You