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Hotel Policy

Hotel Policy

Guarantee Policy:

All reservations must be guaranteed either by valid credit card or by prepayment of a deposit. Reservations will be held until 2:00 a.m. the day after arrival.

Cancellation and Refund Policy: 72 hours prior to 3:00 p.m. of the scheduled arrival day. Cancellations that occur after that time will be charged one night’s room and tax. Please note, however, that there may be stricter cancellation rules for special rates and events. Please refer to your reservation details or call the hotel with any cancellation-related questions.

Changes to reservations are considered cancellations and re-bookings.

Pet Policy:

Pets are not allowed.

Terms & Conditions:

Check-in after 4:00 p.m. Check-out before 11:00 a.m. The property is completely non-smoking.


Parking under the hotel will be offered, free of charge, on a first-come, first-served basis. If no spots are available, you may park your vehicle in Municipal City Lot A or Municipal City Lot B and pay the city directly through their text-to-pay program. The city charges $10 Sunday - Thursday and $15 Friday - Saturday.

You must renew your parking pass every morning of your stay using their text-to-pay option. This includes the morning of your departure if you plan to be in the city parking lot longer than 8 AM. 

Additional Charges:

  • More than 2 adults: $10 per extra adult per night
  • Charleston Destination Fee: $2 (+ tax) per night